Privacy Policy

1. Introduction

Welcome to Stream Alert ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming alert service and website.

By using Stream Alert, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Connect your streaming platforms (Twitch, YouTube, etc.)
• Subscribe to our services
• Contact us for support
• Participate in promotions or surveys

This information may include:

• Name and email address
• Username and password
• Billing information and payment details
• Streaming platform account information
• Profile information from connected platforms

2.2 Automatically Collected Information

When you access our service, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and location data
• Usage data and interaction patterns
• Cookies and similar tracking technologies

2.3 Third-Party Platform Data

When you connect third-party streaming platforms (such as Twitch, YouTube, Streamlabs, or StreamElements), we may receive information from these platforms, including:

• Channel/account identifiers
• Donation and subscription data
• Follower and subscriber information
• Stream event data (alerts, notifications)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our service
• Processing your transactions and subscriptions
• Sending you alerts and notifications as configured
• Communicating with you about updates, support, and promotions
• Improving and personalizing our service
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our service (payment processors, hosting providers, analytics services)
• Connected Platforms: With streaming platforms you have authorized to integrate with our service
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the operation of our service
• Functional Cookies: Enable personalized features and preferences
• Analytics Cookies: Help us understand how users interact with our service

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: